Frequently Asked Questions

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1. 📦 Where is my order?

You can track your order using the tracking number provided. Visit this link: https://t.17track.net/en and enter your tracking number.

📬 If you encounter any issues or need assistance, contact us with your order number, and we’ll follow up with our shipping partners to provide more information.

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2. 🔋 Why didn’t my battery arrive?

Your battery was shipped separately for safety reasons. 🚚

🕐 It usually arrives a little later than your ToastyHoody. If you have questions or concerns, please contact us, and we’ll be happy to assist you further.

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3. 📍 What should I do if my shipping address is incorrect?

🏃‍♂️ If you realize your shipping address is incorrect, contact us as soon as possible.

  • If the order has not been shipped, we can update the address.
  • If the order has already been shipped, we recommend contacting the shipping company to redirect it.
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4. 🎨 What if the color I received is incorrect or I ordered the wrong color?

📦 If the color you received is incorrect, please send us:

  • Your order number.
  • A photo of the product you received.

If it’s our mistake, we’ll send you the correct color.

🙈 If you ordered the wrong color by mistake, you can return the product based on our return policy and place a new order with the correct color.

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5.🔋 How does the ToastyHoody work, and what battery do I need?

The ToastyHoody is easy to use and features adjustable temperature settings. Follow these steps:
1️⃣ Connect the black cable included in the package to the white cable inside the pocket.
2️⃣ Use the power button to adjust the temperature.

💡 If you need a battery, make sure to purchase a portable USB battery. These can be found at local electronics stores or online.

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6.Refund Conditions 💸🔄

We strive to ensure our customers are satisfied with their purchases, but we understand that sometimes refunds may be necessary. Below are the conditions for requesting a refund:

✅ Eligibility for a Refund

  1. Product Issues 🛠️:
  2. Incorrect Item Received 🎯:
  3. Dissatisfaction with the Product 😕:

🚫 Non-Refundable Cases

  1. If the customer provided an incorrect shipping address, and the package was delivered there.
  2. If the product has been used, damaged, or is missing parts not due to our error.
  3. If the request is made outside the refund window (as per our return policy).

💻 Refund Process

  1. Contact us at [Support Email] with:
  2. Once your request is reviewed, we’ll confirm if the refund is approved.
  3. Approved refunds will be processed to the original payment method within [X] business days.

🚚 Shipping Costs

  • Refunds do not include shipping costs unless the error is on our part (e.g., incorrect item or damaged product).

💬 Have questions about our refund policy? Don’t hesitate to reach out! We’re here to help. 😊